Win back lapsed guests and recover the profit you are missing.
Dineology finds regulars you have not seen in a while and sends a text or email automatically. You see which messages turned into reservations.
- Automatic 60 and 90 day flows
- Bonus points instead of blanket discounts
- Results per campaign
See it with your own guest list
No credit card. We reply within one business day.
Why owners look for this
Regulars drift away quietly
Nobody tells you a guest stopped coming.
Manual lists never get sent
Pulling a list every month is the first task to slip.
Discounts for everyone cut margin
Targeting only lapsed guests keeps offers where they matter.
Know who is slipping away
Build the segment once and let Dineology keep it current.
Lapsed-guest segments
Guests who visited often but have not returned in 60 or 90 days.
Automatic win-back
A text or email goes out without you remembering to send it.
Points instead of discounts
Offer bonus points, which bring guests back without cutting prices. Early access.
Stops when they return
Guests who come back leave the flow.
Results
See who booked after each message.
How it works
Choose the lapse window
60 days for regulars, 90 for everyone else.
Write the message
Keep it short and personal.
Turn it on
It runs every day from here.
Questions
Who counts as lapsed?
You decide. A common starting point is guests who visited several times and have not returned in 60 days.
What should the message say?
Keep it short, warm and specific. Many restaurants offer a small reward for the next visit instead of a discount.
How do I know it worked?
The campaign shows how many guests booked after receiving it.
Do guests have to opt in?
Yes. Only guests with recorded consent receive texts.
Bring your regulars back.
Book a demo and we will find your lapsed regulars together.