Guest CRM

A guest CRM your team will actually open.

Profiles with visits, allergies, notes and interests, searchable by name, phone, tag or allergen, on the desktop at the office and the phone on the floor.

GuestsSample data
  Search name, phone, email, tag, interest or allergy
GW
Grace Whitfield
(972) 555-0164
Peanuts, anaphylactic
11 visits
Yesterday
DO
Dani Okafor
(214) 555-0142
Shellfish, severe
14 visits
3 days ago
MH
Marcus Hale
(469) 555-0187
Gluten-free
9 visits
8 days ago
KW
Kenji Watanabe
(214) 555-0151
Possible duplicate
1 visit
54 days ago

Everything about a guest, one tap away

Profiles with history

Visits in the last 12 months, all-time visits, last visit and how long ago it was.

Allergies and dietary needs

Four severity levels, color-coded, plus diets like vegetarian and gluten-free.

Tags and interests

Mark VIPs, regulars and local businesses. Track interests like Music Bingo, trivia and brunch.

Private internal tags

Notes and tags your team sees and guests never do.

Search that finds anything

Name, phone, email, tag, interest or allergy, from the desktop or the server's phone.

DO
Dani Okafor
14 visits this year, last seen Oct 24
Shellfish, severeTree nuts
VIPRegularMusic BingoBrunch
Prefers the corner booth. Birthday Nov 14.
2,840Loyalty points
31Visits all time

Bring your list with you

Upload a CSV from your booking tool, POS or spreadsheet. Dineology maps the columns and flags possible duplicates before anything is merged.

CSV import

Map your columns to Dineology fields and review before you import.

Duplicate detection

Possible duplicates are flagged so you can merge them or keep both.

Export any time

Your list leaves with you whenever you want it.

Import guestsSample file: guests.csv
Full Name
maps toName
Cell
maps toPhone
Email Address
maps toEmail
Allergy notes
maps toAllergies
Last Visit
maps toLast visit
Possible duplicates found: 12Ready to import: 4,812 rows
Review and import

Put more profit on every table and every plate.

Book a 20-minute demo. We will show you the modules that fit your restaurant, using your own numbers.